FAQs at Jackson Hole Fly Company

Welcome to our Frequently Asked Questions (FAQs) section, where we answer common questions about Jackson Hole Fly Company’s products, services, and policies. Whether you’re a seasoned angler or just starting out, we’re here to help you find the right gear and support your fly fishing journey.

  1. What products does Jackson Hole Fly Company offer?
    We design and manufacture high-quality fly fishing gear, including rods, reels, flies, and accessories—all delivered directly to your door at unbeatable prices.

  2. Do you offer combo kits for beginners?
    Yes, our all-inclusive rod and reel combo kits are perfect for all skill levels, including beginners. Each kit has everything you need to get started on the water.

  3. What is your shipping policy?
    We offer free domestic shipping on orders over $100 (exclusions apply for Hawaii and Alaska).

  4. What is your return policy?
    Unused items in their original condition and packaging can be returned within 30 days of purchase. Approved refunds are subject to a 5% restocking fee, and shipping costs are non-refundable. See our full return policy for details.

  5. How can I contact customer service?
    Our customer service team is ready to assist you. Contact information is available on our website.

  6. Do you offer gift cards?
    Yes, we offer gift cards available for purchase on our website—an ideal gift for any fly fishing enthusiast.

  7. Do you have any resources for learning about fly fishing?
    Absolutely! We provide tips and tutorials on our website to help anglers at any level improve their skills.

  8. Can I follow Jackson Hole Fly Company on social media?
    Yes! Follow us on Instagram, Facebook, YouTube, Twitter, and TikTok for updates on products, promotions, and fly fishing content.

  9. Do you offer apparel?
    We offer a selection of comfortable, performance-driven apparel designed for your fly fishing adventures.

  10. Where can I find reviews of your products?
    Customer reviews and testimonials are available on our website, offering insights from fellow anglers on our products.

Additional FAQs on Warranty, Returns, and Repairs

  1. What is the warranty on Jackson Hole Fly Company rods?
    Yellowstone series and Silvertip series fly rods carry a lifetime warranty for as long as you own the rod. Our other rods, reels, and combo kits carry a one-year warranty against manufacturer defects. Yellowstone series reels and JHFLYCO Waterproof Backpacks also carry a lifetime warranty.

  2. Does the warranty cover accidental damage to rods?
    For Yellowstone series and Silvertip series rods, yes. The lifetime warranty covers breakage regardless of cause, with a $75.00 warranty fee that covers parts, labor, and freight. The one-year warranty on our other rods, reels, and combo kits covers manufacturer defects only—flaws in materials or workmanship—not damage from use. If you have damage that isn’t covered, contact us to discuss repair options.

  3. How do I initiate a repair for my rod?
    For Yellowstone series and Silvertip series rods, submit a claim using Submit Repair Claim on our warranty page, then ship the rod in its original case inside a sturdy tube or box. Most rods are repaired or replaced and shipped back within about two weeks. For other products, contact our customer service team with your order number and photos of the problem.

  4. What is Jackson Hole Fly Company’s exchange policy?
    We accept exchanges within 30 days of purchase for unused, undamaged items you need in a different size, model, or color, and for items with a manufacturer defect. A manufacturer defect is a flaw in materials or workmanship; damage from use is not a defect. Start an exchange through our Returns and Exchanges Portal.

  5. How do I return a product for a refund?
    Start your return in our Returns and Exchanges Portal within 30 days of purchase. Items must be unused and in their original condition and packaging. Approved refunds are subject to a 5% restocking fee, and shipping costs are non-refundable.

  6. Can I return a product if I’ve used it?
    Our return policy covers items in new, unused condition. If a used item has a problem, it may be covered under our warranty, or you can reach out to discuss repair options.

  7. How long does it take to process refunds and exchanges?
    Returns are inspected when we receive them. Once approved, refunds are processed within 7–10 business days, depending on your payment provider, and issued to the original payment method. We will notify you by email.

  8. Who covers the shipping costs for returns and exchanges?
    If you purchased JHFLYCO order exchange and shipping protection at checkout, return shipping is covered. Otherwise you are responsible for return shipping, and if you receive a refund, the cost of return shipping is deducted from it.

  9. Can I return or exchange a product after 30 days?
    No. Returns and exchanges must be started within 30 days of purchase. Problems that come up after that may be covered under our warranty.

For more information, visit our website or reach out to our customer service team—we’re here to help!