Refund policy

Jackson Hole Fly Company Return, Exchange, and Refund Policy

Returns and exchanges are handled through our Returns and Exchanges Portal. Log in with your order number and the email address used for your order to get started.

Return Window

Returns and exchanges must be started within 30 days of the date of purchase. We cannot accept returns or exchanges after 30 days. Problems that come up after that may be covered under our warranty.

Eligibility

To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • In their original packaging

Non-Returnable Items

  • Used apparel and hats
  • Hand-tied flies, unless they have a manufacturer defect
  • Print-on-demand items, unless they have a manufacturer defect
  • Gift cards
  • Items that are used, damaged, or missing parts, unless due to our error
  • Items more than 30 days after the date of purchase

Manufacturer Defects

A manufacturer defect is a flaw in materials or workmanship that was present when the item arrived. Damage caused by use, including breakage, wear, and accidents, is not a manufacturer defect. Damage from use may be covered under our warranty.

If an item arrives with a manufacturer defect, start an exchange through the Returns and Exchanges Portal within 30 days of purchase and include a photo of the defect. We will review the item and let you know the outcome.

Refunds

Inspection: Returns are inspected when we receive them. We will notify you by email and through the Returns and Exchanges Portal whether your refund is approved.

Processing: Approved refunds are issued to the original payment method within 7–10 business days, depending on your payment provider.

Restocking fee: Approved refunds are subject to a 5% restocking fee.

Shipping: Original shipping charges are non-refundable.

Store Credit

You can choose store credit instead of a refund and receive an additional 10% of your item’s value. For example, a $100 return results in $110 in store credit. Store credit is emailed to you as a gift card code once your return shipment has been scanned by the carrier.

Exchanges

Within 30 days of purchase, we exchange:

  • Unused items you need in a different size, model, or color
  • Items with a manufacturer defect

Start your exchange through the Returns and Exchanges Portal.

Return Shipping

If you purchased JHFLYCO order exchange and shipping protection at checkout, return shipping is covered. Otherwise, you are responsible for return shipping, and if you receive a refund, the cost of return shipping will be deducted from it.

For items over $75, we recommend a trackable shipping service or shipping insurance. We cannot guarantee receipt of returned items.

Return addresses:

  • USPS: Jackson Hole Fly Company, PO Box 1230, Jackson, WY 83001, USA
  • FedEx/UPS: Jackson Hole Fly Company, 4065 S Pub Place, Jackson, WY 83001, USA

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift certificate for the value of your return once we receive the item. If the item was not marked as a gift, the refund goes to the gift giver.

Lost, Stolen, or Damaged in Transit

If you purchased package protection at checkout, file a claim through the Returns and Exchanges Portal. Please keep all packaging and damaged items until your claim is resolved.

Warranty

Warranty coverage is separate from this return policy. See our warranty page for coverage and how to submit a claim.

Questions

Email us at support@jacksonholeflycompany.com.