Shipping policy

Thank you for visiting and shopping at Jackson Hole Fly Company! We appreciate your business.

We Offer Free Shipping Options For Continental USA Orders Over $100.00*

The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time:
All orders are processed within 1-3 business days and should arrive in 3-10 days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via e-mail or telephone.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping Policy:
Orders of $100.00 or more ship free with standard shipping within the continental United States. Free shipping applies to standard shipping only. Expedited shipping is not included and is charged at its regular rate. Free shipping may not be available for some Alaska and Hawaii addresses.

Some items, including print-on-demand and drop-ship products, are excluded from discount codes and free shipping. Look for the note on the product page.

Lightweight items (13 ounces or less) will be shipped via USPS Ground Advantage®. This is trackable and normally arrives within two to five business days. Heavier items ship via FedEx Ground® or UPS Ground. Delivery times range from one to five days, depending upon the distance to the destination.

Expedited shipping is available. For more information, contact us at info@JacksonHoleFlyCompany.com. Please note the increased rates for expedited shipping.

*Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO Addresses

Jackson Hole Fly Company ships to addresses within the US, US Territories, and APO/FPO/DPO addresses. Shipments to P.O. boxes or APO/FPO addresses may require an address correction charge and may be delayed.

Shipping Address Accuracy:
Please make sure your shipping address is complete and correct, including any apartment, suite, or unit number. Your order confirmation email shows the address we will ship to. If anything is wrong, email support@jacksonholeflycompany.com right away. We can update your address before your order ships, but we cannot guarantee changes after it has shipped. Address changes must come from the email address used to place the order, and we may ask you to verify the change.

Undeliverable, Refused, or Unclaimed Packages:
If a carrier returns your package to us because the address provided at checkout was incorrect or incomplete, or because the package was refused or not picked up, we will contact you. Once the package is back with us, you can choose one of the following:

Reship: We will send your order to a corrected address after you pay the cost of reshipping.
Refund: We will refund your order total minus the original shipping charge (for orders that shipped free, the actual cost of the shipping label) and any return or address-correction fees the carrier billed us.

If we do not hear from you within 14 days of our notice, we will issue a refund on the terms above. If your package was undeliverable because of an error on our part or the carrier's, we will reship it at no cost to you. We may waive reshipping charges at our discretion.

Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties & Taxes:
Jackson Hole Fly Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages or Lost Orders:
Jackson Hole Fly Company is not liable for any products damaged or lost during shipping. If you received your order damaged or it was lost, please contact the shipment carrier to file a claim.

If you selected the Free Unlimited Return for Store Credit or Exchanges + Package Protection via re:do at checkout please file your claim HERE.

Please save all packaging materials and damaged goods before filing a claim.

Package Protection does not cover orders that are undeliverable, returned, or lost because of an incorrect or incomplete address provided at checkout.

International Shipping Policy

We currently ship to the United States, Canada, New Zealand, Australia, Japan, South Korea parts of Europe, Asia , South and Central America.

Return Policy:
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Warranty Policy:
Our Warranty page provides detailed information about options and procedures for repairing your items.