FAQs at Jackson Hole Fly Company

Welcome to our Frequently Asked Questions (FAQs) section, where we answer common questions about Jackson Hole Fly Company’s products, services, and policies. Whether you’re a seasoned angler or just starting out, we’re here to help you find the right gear and support your fly fishing journey.

What products does Jackson Hole Fly Company offer?
We design and manufacture high-quality fly fishing gear, including rods, reels, flies, and accessories—all delivered directly to your door at unbeatable prices.
Do you offer combo kits for beginners?
Yes, our all-inclusive rod and reel combo kits are perfect for all skill levels, including beginners. Each kit has everything you need to get started on the water.
What is your shipping policy?
We offer free domestic shipping on orders over $100 (exclusions apply for Hawaii and Alaska).
What is your return policy?
Unused items can be returned for a full refund (minus shipping) within 30 days of purchase, so you can shop with confidence.
How can I contact customer service?
Our customer service team is ready to assist you. Contact information is available on our website.
Do you offer gift cards?
Yes, we offer gift cards available for purchase on our website—an ideal gift for any fly fishing enthusiast.
Do you have any resources for learning about fly fishing?
Absolutely! We provide tips and tutorials on our website to help anglers at any level improve their skills.
Can I follow Jackson Hole Fly Company on social media?
Yes! Follow us on Instagram, Facebook, YouTube, Twitter, and TikTok for updates on products, promotions, and fly fishing content.
Do you offer apparel?
We offer a selection of comfortable, performance-driven apparel designed for your fly fishing adventures.
Where can I find reviews of your products?
Customer reviews and testimonials are available on our website, offering insights from fellow anglers on our products.

Additional FAQs on Warranty, Returns, and Repairs

What is the warranty on Jackson Hole Fly Company rods?
We offer a limited warranty on our fly rods, covering manufacturing defects. If you encounter an issue, please reach out to our customer service team with details for assistance in evaluating and resolving your claim.
Does the warranty cover accidental damage to rods?
Our warranty covers manufacturing defects but does not include accidental damage. However, we offer repair services to help you get back on the water. Contact us for a quote and instructions on sending your rod for repair.
How do I initiate a repair for my rod?
To start a repair, contact us with your rod’s details and a description of the damage. Our team will guide you through the process and provide information on repair fees and timelines.
What is Jackson Hole Fly Company’s exchange policy?
We accept exchanges on unused, undamaged items within 30 days of purchase. If you need a different size, model, or product, contact us for instructions on returning the original item.
How do I return a product for a refund?
We offer refunds on unused items returned within 30 days. To return an item, please reach out to our customer service team for return instructions. Refunds are processed minus the original shipping cost.
Can I return a product if I’ve used it?
Our return policy covers items in new, unused condition. If an item has been used and you encounter an issue, please reach out to discuss possible repair options.
How long does it take to process refunds and exchanges?
Once we receive your returned item, refunds or exchanges are typically processed within 5-7 business days. We will send a confirmation email once the process is complete.
Who covers the shipping costs for returns and exchanges?
Customers are responsible for return shipping. However, if you received a damaged or defective product, please contact us, as we may cover return shipping in those cases.
Can I return or exchange a product after 30 days?
Our standard return and exchange policy is 30 days. If you have a unique situation beyond this period, please contact us directly, and we’ll do our best to assist.

For more information, visit our website or reach out to our customer service team—we’re here to help!