All print-on-demand items are custom-made specifically for your order. Because these items are unique and printed just for you, we do not accept returns or exchanges for any print-on-demand product, including but not limited to clothing, accessories, or other customized items.
We understand this may cause inconvenience, but this policy ensures that each item is created with care and meets your specific order preferences.
Exceptions for Print-On-Demand Items
We will only offer refunds or exchanges for print-on-demand items in the following cases:
- Print Defects: Errors such as incorrect design, smudged prints, or missing elements caused during production.
- Damage to Apparel: Items that arrive damaged or with manufacturing defects (e.g., torn fabric, broken seams).
If you believe your item qualifies for a refund or exchange under these exceptions, please contact us at support@jacksonholeflycompany.com within 14 days of delivery. Be prepared to provide:
- Your order number.
- Clear photos of the defect or damage.
Our team will review your request promptly and provide a resolution if the issue falls within these guidelines.